Refund / Cancellation Policy 

Cancellation and refund terms may vary depending on the destination, service provider, airline, hotel, tour operator, supplier, booking type, and applicable terms and conditions.

Refunds and cancellation requests are therefore handled on a case-by-case basis. The applicable cancellation charges, refund eligibility, and refund amount for each booking will be clearly specified in the corresponding invoice, booking confirmation, or travel voucher issued to the customer.

In the event of cancellation, the refund—if applicable—will be processed after deducting the applicable cancellation charges, service fees, non-refundable amounts, and any charges imposed by airlines, hotels, tour operators, suppliers, or other relevant service providers.

Customers are advised to carefully review the refund and cancellation terms stated in their respective invoice or voucher before confirming their booking.

Please note: Once a booking is confirmed, the specific refund and cancellation conditions mentioned in the applicable invoice or voucher will prevail over the general policy stated on this website.

CholoLive Refund Policy (Event & Concerts)

CholoLive is the dedicated event ticketing platform of Chologhuri Limited, and all ticket purchases made through CholoLive are governed by the policies of the respective event organizer. Please note that event tickets are non-refundable, non-transferable, and cannot be exchanged, except in cases where the event organizer officially declares a cancellation or change. Chologhuri / CholoLive does not hold authority to approve, decline, or process refunds for any event-related transactions. All decisions regarding cancellation, postponement, rescheduling, refunds, or compensation are made solely by the event organizer, and customers will be notified accordingly through the appropriate channels. In the event of an approved refund by the organizer, the refund amount, timeline, and method will strictly follow the organizer’s guidelines. CholoLive’s role is limited to facilitating ticket sales and delivering tickets as per user-provided information. Please ensure all personal and delivery details are accurate during purchase, as CholoLive will not be responsible for failed deliveries due to incorrect customer input. By purchasing a ticket through CholoLive, you acknowledge and agree to abide by these terms.